CUSTOMER SERVICE EXECUTIVES FOR INTERNATIONAL IN INDIA

No charges will taken by the Consultant 10-11 new openings in the “Customer Service Department” for “Customer Service Executives” having at least 6 months of International BPO experience. Designation: Customer Service Executive (Voice Process) Location: Nagpur Posted by Placement Consultant Experience: 0.6 to 7 Years in International Call Center (Voice Process) (Fresher’s should not apply) Educational Qualification: No preference Salary: Negotiable Job Type: Permanent Job Status: Full Time Terms and Conditions: 1 year bond Ready to work in night shifts No cab facility Submission of any one original mark sheet. Note: If the candidate is not ready with all the terms and conditions, please don’t waste our time. Job Description Main Job Tasks and Responsibilities Answer phones professionally. Respond to customer inquiries. Research required information using available resources. Handle and resolve customer complaints. Provide customers with product and service information. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Complete calls logs. Complete calls reports. Key Competencies Verbal and written communication skills, Listening Skills, Problem Analysis, Problem solving, Customer service orientation, Organizational skills, Attention to detail, Initiative, Judgment, Team work. Additional Responsibilities Provide on-the-job training for new employees. If Interested, kindly Visit at MS Techno Solutions 191, Shiv – Chhaya Ground Floor, Shop No. 03, Ram Nagar, L.I.T Road, Infront of Jetking Institute Lane, Nagpur - 440033 Time 11am to 2pm only (Sunday Closed)