GEEKS VISION HIRING FOR TECHNICAL SUPPORT EXECUTIVES. IN INDIA

Description Job Description The Help Desk role is the point of contact for IT support. Help Desk will perform support for desktops, laptops, printers and cell phones. Help Desk will deal with all levels of technical knowledge. Responsible for maintaining documentation Job Responsibilities Performs second level support for desktops, laptops, printers, and cell phones. Installs and troubleshoots various software packages including but not limited to: Windows 7, Mac OSX, 2010 Office, MS Project, Adobe Professional, Adobe Creative Suites, and Forefront Antivirus. Monitors and logs help desk calls that come in via phone, email, and help desk system. Updates and maintains hardware and software inventories. Update and maintain all customer documentation Ability to work with hardware and software vendors to resolve warranty repair issues Access Infinite Campus product customer data and customer infrastructure adhering to the practices and procedures outlined in the master security guidelines Other related duties as assigned Desired Background 1+ years related help desk experience PC desktop, laptop, Mac and peripheral hardware knowledge Windows Operating System (2000, XP, Vista, Windows 7,Windows 8 and Windows 10), MS Office 2010 Basic LAN troubleshooting skills a plus Performance Expectations Superior phone etiquette Ability to deal effectively with all levels of technical knowledge is necessary.