HIRING FOR A CUSTOMER SUPPORT EXECUTIVE IN AN IT FIRM. IN INDIA

Customer Support Executive Job Duties & Responsibilities:- Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Customer Support Executive Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking ------------------------------------ Pick & Drop Facility also provided by the company. Shifts Timing:- 8:30 pm to 5:30 am Experience Required:- 0.6 yrs to 2 yrs Salary Package:-