LOOKING FOR A QUALITY ANALYST IN DELHI

Quality Coach: Evaluating calls by way of Live Bargin, Mock calls, Recorded calls, chats and e-mails. Maintain up to date records and information on all Processes and Reports Inspection of all work, documents and records. Daily feedback and briefing to team members Ability to analyze fatal and critical issues Define parameters for evaluation of all processes Guides and nurtures Team members Instill a “metric” culture in the team/organization Analyze performance of Agents on the basis of Customer Service metrics and Quality. Is able to provide examples of excellence to be leveraged by our training structure. Prepare Quality Reports and identify training needs Can define and drive processes for continuous improvement Experience: Minimum 1 year in quality Salar: 18k - 24k Requirements: Strong verbal and written communication skills Familiarity with web technology and comfortable with the Internet Strong integrity and work ethics Extremely detail oriented and ability to organize