LOOKING FOR TEAM LEADER POSITION IN DELHI

Job Description - Team Leader Location- Okhla, Delhi Roles: We are in the business of finding people happiness and consequently somebody who is jovial, mature, result -oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance. Responsibilities: *Must posses Customer Service Attitude *Mentor and develop the team *Responsible for Teams performance on operational Metrics *Effectively manage shift operations *Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc) *Handling Escalation calls of Customers *Track Customer Satisfaction & ensure closure of complaints *Strong Rapport building skills with Team & stakeholders, manage attrition in the team *Evolve more effective work process for improving customer interactions *Constantly monitor & review performance metrics for achievement of objective *To effectively manage Contact Centre operations for constant performance achievements *Identify relevant training needs of agents & ensure effective implementation. *Interface with IT/HR/ Training/Quality in order to improve the teams Performance Requirements: *Bachelors Degree *2 years experience developing the above skills. Experience must include tele-marketing job. *6 months experience as Team Leader in a domestic call center *Fluency with general desktop productivity software *Familiarity with web technology and comfortable with the Internet. *Very strong verbal communication skills and writing skills. *Clear diction and clarity in speech *Extremely detail oriented and ability to organize. *Problem-solving ability & creative - out of the box thinker *Should be familiar with effective objection handling *Fluency with general desktop productivity software salary: - 22k to 30k,