OPERATION EXECUTIVES WITH EXPEREINCE IN INDIA

We would like to have person for school support and manage the team, with an experience of 2 years. Must have exposure in following • Must have experience in customer level service and operations. • managing a team of customer services staff • handling face-to-face discussion and issues from customers. • He is expected to understand and satisfy our existing as well as new customers requirements and exceed their expectations if possible. • providing help and advice to customers using our organisation's products or services • communicating courteously with customers by telephone, email, letter and face to face • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service executives, in co-ordination with different departments • handling customer complaints onsite • keeping accurate records of discussions or correspondence with customers; • analysing statistics or other data to determine the level of customer service • writing reports analysing to the customer about our service and their involvement if necessary • developing feedback or complaints procedures for customers • developing customer service procedures, policies and standards for our organisation • meeting with other managers to discuss possible improvements to customer service and improvements in application and service level • training team to deliver a high standard of customer service • leading or supervising a team of customer service staff • learning about our products or services • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. • Must have Handling collection from existing as well as new customers, on time with zero due. • Enthusiastic in up selling and repurchase. • Should have experience in following SLSAs and closures in his profile. male candidates prefered k per month