Customer service team lead

Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives. Inerested candidates kindly apply.

Job description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Required male candidates only for U.S Shift(Night shift) timing 7 pm to 4 am

RetailCore is growth oriented technology company. At RetailCore we provide career growth oriented work culture. Our team is very important to us and we care of team by providing advanced and safe work area. Our team is totally focused on providing the best customer service. Qualification: Any graduate Experience: Fresher or experienced can apply Location of work: Surat On job training on our software product and services will be provided. Job role: To handle communication by phone calls and emails from customer, new inquiries and team members. To organize communication with customer service requests. To followup on service request; to inform customer with updates. To provide product information to new customers. Skills: Communication, time-management, team work, computer operator

No charges will taken by the Consultant 10-11 new openings in the “Customer Service Department” for “Customer Service Executives” having at least 6 months of International BPO experience. Designation: Customer Service Executive (Voice Process) Location: Nagpur Posted by Placement Consultant Experience: 0.6 to 7 Years in International Call Center (Voice Process) (Fresher’s should not apply) Educational Qualification: No preference Salary: Negotiable Job Type: Permanent Job Status: Full Time Terms and Conditions: 1 year bond Ready to work in night shifts No cab facility Submission of any one original mark sheet. Note: If the candidate is not ready with all the terms and conditions, please don’t waste our time. Job Description Main Job Tasks and Responsibilities Answer phones professionally. Respond to customer inquiries. Research required information using available resources. Handle and resolve customer complaints. Provide customers with product and service information. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Complete calls logs. Complete calls reports. Key Competencies Verbal and written communication skills, Listening Skills, Problem Analysis, Problem solving, Customer service orientation, Organizational skills, Attention to detail, Initiative, Judgment, Team work. Additional Responsibilities Provide on-the-job training for new employees. If Interested, kindly Visit at MS Techno Solutions 191, Shiv – Chhaya Ground Floor, Shop No. 03, Ram Nagar, L.I.T Road, Infront of Jetking Institute Lane, Nagpur - 440033 Time 11am to 2pm only (Sunday Closed)

Senior Customer Service Executive: The successful candidate must have a strong command over English language and good communications skills, Ability to work well in a team environment, Must be hard-working, honest and dedicated & have ability to learn new tasks quickly. Willingness to work Australian Standard Time Handling Billing and Payment related complaints. To ensure that the issue will resolve completely. Communicate the resolution through E-mail. Maintain high level of Services. Preparation of daily work reports. Assists Team members for their queries. Shift timings: 6.00 AM - 1:30 PM (mon-sat) Looking for candidates from in and around Navi Mumbai Experience: 2 yrs minimum in customer service Location: Sector 17, Vashi, Navi Mumbai.

This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements. Manage Service Delivery Process / Execution Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Weekly quote follow up, credit status monitoring and awareness of status on open quality. Contact Details:- Ms.Simran Ms.Natasha Ms.Mansi Walk in with Updated C.V.& 2 Passport Size Photographs Between Am - 5:00 Pm (Monday to Saturday) Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com

Urgent need for Customer Service Manager/Immigration Consultant Must have experince in Sales in immmigration and having strong background in sales. Must have to work in team. Must have good exposure in sales. Must have experience in Tele Sales. We are hiring the candidates who can work in our sales team and can acheive target on time. Please send your resume to or call us

Job Title: Customer Service Representative (Male & Female) Vacancy: 10 Experience: 1 to 2 years Qualification: Any Graduate Shift: Night Shift (Drop facility till door will be provided)* Location: Mumbai (Andheri West) Skill Set: Excellent Communication skill (verbal and written) • Major work is back office, data, Internet research related • Work directly with clients from all over the world • Effectively communicate with clients via telephone and email. • Work on excels, power point presentations, word documents. • Develop and maintain effective work relationship with clients. • Take accurate enquiry details from client. • Understand the work requirement of client and communicate effectively. • Maintain an effective tracking system of all enquiries. • Data research, data mining, data entry and use of CRM is a plus. • Provide a weekly schedule of planned activities to team leader. • Record, monitor and assess results of referred enquiries. • Represent company in a professional manner at all times • Candidate should be able to do inbound and outbound calling.

ABM BPO is hiring for LEAD GENERATION and B2B process. Role: - Research Analyst (Lead Generation) Skills Required: - - Excellent Communication Skills in English. - Fresher With Good Communication Or Minimum 3 months work experience into Lead Generation/ - Experience into KPO / BPO / International Call Centre / International Sales process would also be preferred. Job Description: - - Market Research, Contact Discovery and Profiling. - Pre Sales, Cold Calling and Lead Generation. - Effectively perform outbound calls to target prospects in defined geographies - Focused on achieving/ exceeding daily/ weekly/monthly targets defined for self and team - Converting the right business opportunity / lead to an appointment for the client from US and UK. Benefits of working with us: * Excellent Incentive * Fixed Shifts * Fixed Saturday and Sunday Off * No Overtime * Employee focused environment Education Qualification: - Undergraduates / Graduates Salary: - Depend on Interview (1.2 to 2.0 Lack PA) Work Timings: - US Shift / UK Shift

were also looking for undergraduates & Graduates (Experienced) with good communication skills Designation - Team Lead Process - Customer Support (voice) Experience – 1-5 years Maximum Age Criteria - 36 years Work Times - Rotational shifts Job Criteria - Good communication & Basic Computer Knowledge Interested candidates contact us through email contact us - visionindiamailbox at gmail dot com Qualification - Graduates,Undergraduates Salary – 1.8L ~ 3.2L Incentives Job Location - Hyderabad

Adeeba E Services is hiring for Team Leader / Supervisor profile for Website SEO Voice Process Camping for US client Skill: Candidate should have minimum 3 years experience in Website Process. Capable to handle Team Able to close Calls Meeting up team target. Motivating team to get project. Client Communication After Sales service Up selling. Salary: Best In Industry Perks: Fixed Salary Unlimited Incentives 5 days working [Saturday-Sunday fixed off] Unlimited Incentives based on performance Assured hikes for candidates with relevant experience For more details Eight four two zero eight one five one five nine (HR – Maya)

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. Maintains operations by following policies and procedures; reporting needed changes. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com