Service analyst

Service Desk Analyst (Voice Process) L @ Bangalore / Gurgaon 99IIIO2942 We Are Hiring For Day Shift.Salary. -. Lack P.A.(Depend Upon Your Communication Skills And Typing Speed)Meal (Depend Upon Company) Cab (Depend Upon Shift) Age- To... 9891322255

Walk in Drive for Freshers for the opening of Service Desk Analyst - Trainee position on 26th May 2018 from 11 AM to 2 PM About IDP Education India, IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; and English language Training. We are a rapidly growing global organization with ambitious future expansion plans. IDP Education is a publically listed company in Australia. Venue Details: IDP Education India Pvt Ltd Department – IS Service Desk 3rd Floor Akshaya Vibgyor, 139/4 Kodambakkam High Road, Nungambakkam, Chennai - 600 034 Near Valluvar Kottam – 3M Showroom. Contact Person: Archana / 044 45938857 Essential requirements: An IT undergraduate degree from a recognised college or university As it is a 24/7 rotational shift, female candidates are not preferred. No backlogs Contract for 6 months - I might get extended based on the performance  Knowledge on Windows 7 & above Operating Systems Knowledge on understanding of Microsoft Office 2007-2013 Knowledge on Supporting Office 365  Strong understanding of Internet Explorer  Microsoft Outlook 2007-2013 and Web Access  Basic understanding of Microsoft Active Directory 2003-2012  Solid PC networking concepts understanding  Installation and configuration of PC peripherals  The ability to troubleshoot and resolve desktop issues  Analytical & Problem-solving Skills  Strong and fluent communication skills in English (verbal and written)  The ability to both take direction and work independently in a fast-paced environment  Strong time management and the ability to manage shifting priorities Desirable Skills: Advantageous Skills  MCSE / MCSA / CCNA / CCNP Certifications  Understanding of Network Topology Note: Candidates whoever coming for an drive, kindly send a confirmation email by applying to this job

Cash posting is a process by which the payments received from insurance companies, patients and other entities, towards settlement of claims, applied to the respective claims / patient accounts or other accounts in the billing system. Cash team receives the cash files (Check copy and EOB) and applies the payments in the billing software against the appropriate patient account. During cash posting, overpayments are immediately identified and necessary refund requests are generated for obtaining approvals. 1. Accurately post third party payments, adjustments, denials, and patient payments within TA 2. Download EOB from respective payer web site and / or Bank lock Box 3. Analyze third-party payments, adjustments, and denials for appropriateness raising concerns and/or questions in a timely manner so that further reimbursement analysis may be initiated 4. Maintain accurate, clear, concise, and complete account notes and other relevant information 5. Identify, resolve and escalate major issues and service failures that impede success 6. Balance daily posting and daily dashboard 7. Ability to accurately interpret and compile information from a variety of sources and systems 8. Ability to function effectively in a team environment exercising good judgement 9. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work.

Ideal candidate will be a quick learner that works independently, with the ability to grasp concepts and execute with little direction. Analyzes discrepancies in service or performance and makes recommendations for updates. Work closely with Project Managers to help keep projects on-track and providing transparency. Possess strong Client service skills and an ability to meet deadlines. Considers the business implications of the application of technology to the current business environment. Good communication and troubleshooting skills and must have client management experience with a background in Data Problem Analysis & Simulation and Business Impact Analysis. Work independently with users to define concepts and under direction of project managers. Business Analyst will meet with clients and business unites to determine project requirements based on business needs. Extensive experience with functional business analysis. Excellent verbal, written, and presentation skills are a must. Should have 1-2 years of experience of Business Analyst.

Job Data Analyst (Fresher)Inviting freshers with good aptitude and communication skills in any of the disciplines B.Com,BCA,B.Sc(IT), B.Sc (CS), MCA, M.Sc (IT), B.E (IT), B.E (CS) If you are a proactive person with a strong communication skills, customer service focus and sharp logical aptitude, and want to be part of a growing organization this could be your next long term role.We are conducting a walk in interview process for the position of Job Data Analyst on 15th April to 30th April (Mon-Fri). Time slot: Between 11 am – 4 pm Venue details: Propellum Infotech Pvt. Ltd 301 Wing B Times Square Office, Andheri Kurla Road, Andheri East Mumbai .Landmark: Barbeque Nation.Please find below the job description and other details:As part of a high performance team, the Job Data Analyst configures and manages the data processing for different job boards {includes crawling (spidering), classification and data purification} Requirements: Must have excellent verbal and written communication skills and flexibility.Ability to manage priorities and the ability to interact with all levels within the development organization.Knowledge of XML, HTML and SQL would be an added advantageExcellent analytical skill and logical reasoningPreferred Qualifications: B.Com,BCA,B.Sc(IT), B.Sc (CS), MCA, M.Sc (IT), B.E (IT), B.E (CS) Responsibility:Work closely with development, customer support, product management, and various other teams to deliver high-quality job data.Interact with Software team for processes and enhancements in the software.Responding to customer issues through phone and email.Require to work in shifts

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Job Description Send me Jobs like this Dear Candidates, gsinfotech is now hiring Quality Analyst for its Domestic BPO Voice Process Division. Eligibility Criteria: Candidate should be from Domestic Bpo Voice Process Background. Experience: 0 to 3 Years as a Quality Analyst (Voice Process) Language Skill set: Good Fluency in English & Tamil + Any 1 regional language (Hindi / Telugu / Malayalam / Kannada) Education: Any Degree / diploma/ iti Salary: 10k-20k Contact: 988-48-44-385 (Akila-hr Industry:BPO, Call Centre, ITeS Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Quality Role:Quality Assurance/Quality Control Executive Employment Type: Full Time, Permanent onroll Keyskills Call Quality Customer Experience Bpo Voice Feedback Continuous Improvement Quality Analysis Domestic BPO Calling Voice Process Call Center with regards; AKILA-HR 988-48-44-385

Responsibilities: • Responsible for the analysis of business requirements, design, development and testing of customized reports, SQL queries, interfaces and extension programs for the assigned scope within the project timeline. • Responsible for project deliverables including functional design specifications, system test plans and UAT support system testing. • Provide application support and maintenance - respond to inquiries for purpose of resolving problems and providing on-going supports in responsible application areas after Production implementation. • Ensure timely resolution of incidents and service requests according to Service Level Agreement (SLA) standards through working closely with solution vendors to resolve system bugs and problems. • Lead and manage the application configuration requirements, data mapping and cleansing activities for systems within the assigned business scope. • Support the other project activities such as training, data migration, Production implementation etc. Requirements: • Degree in Information Technology or related disciplines. • Minimum five years of work experience as a systems analyst and/or programmer. • Good foundation in defining business needs, designing and implementing solutions to improve business processes and operational effectiveness. • Good communication, technically competent and has initiative to work independently and in a team. • Ability to meet multiple deadlines and adapt to changing priorities. • Possess the knack of being proactive and taking ownership of problems • Development or Application support experience in the following platform are a definite advantage: TO APPLY: Interested Candidate send your complete documents (C.V, Qualification Details, Work-experience Details, Passport front page & last page scan copy image, one Passport size photograph) to our company email ID. For further Queries Contact Mr. Karan Malhotra (+ /).

Royalty Analyst 987I482484 Hi We Are Hiring For Teleperformance(Inbound Customer Service): * Salary In Domestic K To 12K +Inc, *Both Side Cab & Meal Job Location- All Over Ncr, *Salary-2K(Max)+Inc,... Fastest Growing Service Industry Across India. Job Location:. Experience 9911102942

We are excited to offer business analyst internship online in our company. With our company’s resources and experience, you can develop your career in industries that interest you. Internships are an excellent way to gain experience in a specific field or industry. They can also lead to a career change or new opportunities. online internships can provide students with the opportunity to work in a variety of fields, including business, marketing, customer service, and even engineering. Whether you are interested in working in customer service or in marketing, an online internship is the perfect way to gain experience and learn about the industry. FOR MORE INFO: https://easyshiksha.com/online_courses/internship If you want to grow your knowledge you can have our app: https://play.google.com/store/apps/details?id=hawkscode.easyshiksha ********************************************************************************************* EasyShiksha — Online Certification | Online Courses | Online Test Series Mobile No. — show contact info Website — https://easyshiksha.com/

Dear Jobseekers You are Viewing this For MAC Technologies Pvt.Ltd. Post: Quality Analyst Job Description: 1) Screening incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization. 2) Provides feedback to assist in the creation of performance improvement goals and the development of training programs 3) should have knowledge of commonly-used concepts, practices, and procedures within a particular field. 4) Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision 5) Attend call calibrations 6) Bring in necessary changes to the process and constant updates of call center core process ** Shift Timing: 12p.m 9 p.m ** Salary: 12k ** Skills: Good Communication skill means the ability of listening, writing and speaking effectively. One important requirement for this skill is the efficiency means that meets the goal-setting. ** Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments. ** Qualification: Undergraduate/ Graduate Should be below 30 years of age Should have worked in International BPO (outbound) as a QA. *** ADDITIONAL BENEFITS: Salary 5th of every month Salary hike after every 2 month PF,ESI Facilities We provide payslip,offer letter,joining letter Sunday fixed off. Excellent work atmosphere No rotational shift No Night shift No employment Bond Contact at the below given number: Paromita (HR Executive) - Email:

Company name: MAC Technologies Pvt Ltd, an International BPO Company, established in , located at Salt lake,Kolkata. Post: Quality Analyst. Experience: Minimum 6 months & above as QA in an International BPO. Job Role - Screen and evaluate calls to ensure quality customer service. customer centricity, communication skills Provide feedback to agents. Training. Managing the floor simultaneously. Working Days: am to 9 pm (Mon Sat) Salary: Negoitable. Benefits: On time salary. Salary increment on performance basis after every 2 months, Official documents provided. No Night shifts & rotational shifts. No Bonds, No charges. Job security. Full time job. No salary issues. Contact us for any Query PUJA (HR) Mobile: Email:

QUALITY ANALYST Job Location: INFOPARK Experience: 2 -5 years Job Code: QA/) Performing manual quality tests on websites/products developed by the company. 2) Manage day-to-day QA tasks and improve overall quality of deliverables. 3) Perform quality tests on software developed by the company. 4) Develop and execute test cases 5) Effective interpersonal skills and good communication skills 6) Excellent analytical skills and problem solving ability 7) Experience in working in dynamic/agile work environments 8) Knowledge in software testing life cycle. Interested Candidates may send their resume with photographs Call Me @: . Be a part of a fast growing service provider. If you have the right attitude. APPLY Now. Call me at:

Designation: DOCUMENT ANALYST. Salary: /-*. Experience: 0 - 1 Year. Gender: MALE. Qualification: +2 / DIPLOMA / ITI. Skills: MS Office. Job Code: DA/9/15. Resume: Or Call: . NB: Write Job code, Current Salary and Designation in the email SUBJECT. Be a part of a fast growing service provider. If you have the right attitude. APPLY Now.

Quality Analyst 989I788855 O P E N I N G For International Voice Process And Domestic Voice Hurry Requirements Needs Job In Hindi Call Center Customers Care Executives In Male /Female Both Can... Fastest Growing Service Industry Across India. Job Location:. Experience: 0 - 9891322255

Hiring Freshers For Research Analyst Position 989I788844 Job Description Inbound (Telecom Sector) Outbound (Telecom Sector) Sales Day Shift For Females Inbound Process: Vfs, Postpaid, Airtel Gold, Vodafone Premium Requirements Esired... Fastest Growing Service Industry Across India. Job Location:. Experi 9891788844

Immediate Hiring For Quality Analyst At Bird Infot 995858I555 Honeywell Hiring Fortechnical Support Associate Job Description Responsible For Answering Tier 1 Calls To Support End Customers Resolve Product Related Issues To The Best Of Their... Fastest Growing Service Industry Across India. Job Location:. Exp 9911102942

WalkIns For Analyst At Jk Technosoft On Rd July N 989I322255 Excellent O P E N I N Mgs For Us Shift Hurry Requirements Needs Job In Hindi Call Center Customers Care Executives In Male /Female Both Can Apply In This Job Salary... Fastest Growing Service Industry Across India. Job Location:. Experience: 0 - 9891788855

We are looking for female Business analyst for our IT/ITES company. Fresher can also apply. Excellent English communication skills required. Pro-active, confident and good personality. She required to service existing clients and new clients. Promote our business wherever possible. Identifying new business opportunities. Arranging and attending meetings with/ without the senior manager. Salary is no Bar for the right candidate. Contact as soon as possible on

Location: Chennai - Tamil Nadu Industry: BPO / KPO / ITES / RPO Job Role: Data Analyst Annual Salary: INR200000-450000 Experience Required: 4-9 Years Job Description: https://www.universejobs.com/jobs/detail/data-analyst-323999

Location: Gurgaon - Delhi/NCR Industry: BPO / KPO / ITES / RPO Job Role: Data Analyst Annual Salary: INR300000-550000 Experience Required: 3-8 Years Job Description: https://www.universejobs.com/jobs/detail/data-analyst-my-sql-sql-queries-328016

Oracle PLSQL and Data Analyst developer Oracle PL/SQL developer: 2Yrs must have experience. Requirement Should have good experience 2+Yrs in Oracle,PL/SQL, SQL Developer. Should have good experience 2+Yrs JavaScript, HTML, CSS3.hould be familiar with MongoDB. Need to have a strong understanding on REST ful API service integration. Candidate should have strong knowledge of designing systems and should be aware about SDLC Query Optimization and PL/SQL must have 1 Yrs experience. Location: Chennai, India Notice Period: Immediate or 15days. Regards, INDHU -HR 89396 and 40910

Job Summary... Welcome passengers on board and directing them to their seats. Providing Information and safety procedures to the passengers Checking all seat belts and galleys are secure prior to take-off. Making announcements on behalf of the pilot and answering questions during the flight Responsibilities and Duties Serving meals and refreshments; Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations. Providing first aid facility Ticketing and maintenance Required Experience, Skills and Qualifications Qualification: 10Th Pass or Above.. Age: 18 to 30 Years Salary:-16,000/- TO 28,000/- Per Month... Job Type: Full Time Job Role: Customer Service / Tech Support Job Category: Tech Support,Analyst / Analytics,Logistics / Transportation Hiring Process: Face to Face Interview Who can apply: Freshers CALL NOW:-SUDIP SIR (8420813135) IT'S A DIRECT PLACEMENT ASSOCIATE COMPANY.THANK YOU.

Quality Coach: Evaluating calls by way of Live Bargin, Mock calls, Recorded calls, chats and e-mails. Maintain up to date records and information on all Processes and Reports Inspection of all work, documents and records. Daily feedback and briefing to team members Ability to analyze fatal and critical issues Define parameters for evaluation of all processes Guides and nurtures Team members Instill a “metric” culture in the team/organization Analyze performance of Agents on the basis of Customer Service metrics and Quality. Is able to provide examples of excellence to be leveraged by our training structure. Prepare Quality Reports and identify training needs Can define and drive processes for continuous improvement Experience: Minimum 1 year in quality Salar: 18k - 24k Requirements: Strong verbal and written communication skills Familiarity with web technology and comfortable with the Internet Strong integrity and work ethics Extremely detail oriented and ability to organize

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Market Research & AnalysisBusiness DevelopmentSales & MarketingDetailed roles and responsibilities include but are not limited to:Responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory.Schedule and conduct weekly sales meetings and achieving targets.Responsible for generating sales with existing customers and developing opportunities with new customers.Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.Report on sales activities to top management.Market Analysis & Customer Relationship.Establishing, maintaining and expanding your customer base.Increasing business opportunities through various routes to market.Developing sales strategies.Compiling and analyzing sales figures.Possibly dealing with some major customer accounts yourself.Collecting customer feedback and market research.Keeping up to date with products and competitors.# of Internships available: 30Who can apply:Excellent communication skills (both verbal & written)Excellent interpersonal, negotiation, people management skillAdditional Information:

Person will be responsible for the following activities and function in the organization. Exact KRAs will be assigned by the respective line manager.  Map local markets and collect information from assigned locations.Do area Mapping (as per number of Market)Enrollment of Target Service Providers.Prepare and Share Reports.  Requirement- Android Base mobile phone.

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

ABM BPO is hiring for LEAD GENERATION and B2B process. Role: - Research Analyst (Lead Generation) Skills Required: - - Excellent Communication Skills in English. - Fresher With Good Communication Or Minimum 3 months work experience into Lead Generation/ - Experience into KPO / BPO / International Call Centre / International Sales process would also be preferred. Job Description: - - Market Research, Contact Discovery and Profiling. - Pre Sales, Cold Calling and Lead Generation. - Effectively perform outbound calls to target prospects in defined geographies - Focused on achieving/ exceeding daily/ weekly/monthly targets defined for self and team - Converting the right business opportunity / lead to an appointment for the client from US and UK. Benefits of working with us: * Excellent Incentive * Fixed Shifts * Fixed Saturday and Sunday Off * No Overtime * Employee focused environment Education Qualification: - Undergraduates / Graduates Salary: - Depend on Interview (1.2 to 2.0 Lack PA) Work Timings: - US Shift / UK Shift

Hi All Greetings of the day We have great Opportunities for job seekers who are searching for IT sector With low commitment. if you're searching for back door job we have genuine process with top MNC,LEVEL3,4,5 the Best product and services based companies with Job security with one year bond for Job seekers who are going through us only. commitment amount Will be 90000RS and package will be 1.8 lpa to 2.4 lpa 1.one day process we have internship program with job in that Organization only. with 100% job security and one year bond commitment amount is 35000+ service taxes. Currently we have opening with java.net, testing, ETl, ANDROID, Developing, testing and deployment. eligible criteria: Basic graduation year of passing(2010to2016) BE and B.Tech for all Branches year of passing 2010 to 2016 MBA for DIGITAl MARKETING INTERNSHIP PROGRAM WITH JOB security PACKAGE WILL BE 3.4 lpa COMMITMENT amount 45000 THANKS AND BEST REGARDS Ganesh reddy +91-9513429219