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Voice Process Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls of their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service. In outbound processes, calls are to made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales. Source: Andy Melton, CC, via Flickr For voice positions one must have excellent communication skills, average computer skills, and the ability to solve the customer's queries quickly. For this they are also required to have good listening skills and having a neutral accent will only help. Having a neutral accent is nothing but having a clear voice without any influences from the mother tongue that you may have. Almost all international BPO jobs for voice process will have night shifts. For instance, if you join a BPO which has a UK process. And the customer support center starts at 8 A.M and ends at 8 P.M UK local time then it would be nearly 1 P.M in India and approximately 3.30 P.M Philippines. So if you are worker in India then your shift would start from 1 P.M local and accordingly if you are a worker in Philippines then your day would start at 3.30 P.M. There is always a monitoring process wherein your calls will be monitored for determining your productivity. DESIGNATION: TECHNICAL SUPPORT EXPERIENCE: 1YEAR (international voice process) CTC: 10K/ month Night Shift timings:pm-5:00am EMINENT SOLUTIONS #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Greenlands Road, Begumpet, Hyderabad, Telangana. Phone: + Mobile: +


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