CUSTOMER RELATIONSHIP EXECUTIVE IN LUCKNOW

Job Description- Responsibilities in Customer Feedback and Management: Registration of Sales Complaint in guidance with Asst Manager- CR Handle/ Assist customers on basic sales issues under guidance of Asst Manager-CR Post Complaint follow up activity with the customer after complaint closure Contact Customer for Post Sales Follow up activity Post Sales Follow Up Report updations / maintenance. Others: Analyze Post Sales Follow Up call details and provide qualitative information to Head - CR / Asst Manager-CR Usage of DMS for Complaint management and Post Sales Follow Up activities Skill Required- Good communication skills. Basic Telephone Etiquette while speaking to the customers. Good customer handling skills. Good Analytical skills Good Team Player & learning ability. Basic Computer skills Good communication skills. Candidate Profile - Any Graduation Age: Years Preferably worked in Auto Industry/Automobile Dealership/Service Industry Preferably worked in Customer Relations Good to know English/Hindi Preferably from Lucknow ,