OPENING FOIR TEAM LEADER INBOUND IN INDIA

Feedback and coaching Training needs analysis Operational Responsibilities Monitor individual and team performance against targets. Conducting monthly and annual appraisals. Take escalated calls, make call backs and regular call taking as per the SLA Deliver daily briefings and debriefings to the team on operational updates and provide feedback to the Ops Managers on any findings. Ensuring that the agents adhere to the roster, curb absenteeism and maintain attendance records and agent personal file.

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