Standard operating procedures

Hire and Train Factory Staff Factory managers participate in interviewing and selecting candidates. They also train new hires on factory policies and procedures. Delegate Tasks to Factory Staff as Necessary Factory managers constantly walk the factory floor to make sure all employees are performing their assigned tasks. This involves keeping employees content and motivated. Create and Enforce Quality Control Standard Operating Procedures Factory managers work with quality control managers to develop a standard quality control process and ensuring factory employees work to established standards. Create and Implement Machine Maintenance Standard Operating Procedures Factory managers make sure factory equipment is running at optimal efficiency. They create a maintenance procedure for every machine and ensure factory employees follow this procedure regularly.

Urgent Requirement: Immaculate Innovations Pvt Ltd hiring graduates for HR Manager Fresher or Experienced. Interested candidates can send your resumes to or (Ranjan) HR Manager | HR Executive: Web Designing, KPO & SEO Company - Bangalore, Karnataka Immaculate Innovations is a leading Web Designing company hiring a HR Manager. For more information on the company visit immaculateinnovations.com Job Duties: Human Resources Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Job Responsibilities: Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff Prepare notices and advertisements for vacant staff positions. To identify and write job descriptions for all open positions. Source Application from Online Job Portals, Social Media, Recruitment Consultant. Identify sourcing channels like campus drive, job fair, reference, etc Create hiring strategy and put them to process for effective results. Follow and innovate hiring process. Talk to concern stake holders in hiring and insure joining. Participate in applicant interviews. Schedule and organize interviews. Conduct reference checks on possible candidates. Follow up with Applicant and negotiate joining terms. Write letter of intent, offer letter, appointment letter, NDA and all required documents. Prepare, develop and implement procedures and policies on staff recruitment. Inform unsuccessful applicants. Conduct exit interviews. Maintain the work structure by updating job requirements and job descriptions for all positions. Maintain the company s Employee Handbook and ensure that every member is aware of the organization s best practices as well as rules & regulations. Ensure that each department has Checklists and Standard Operating Procedures Manual and every member of the team adheres to the guidelines. Maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepare employees for assignments by establishing and conducting orientation and training programs. Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management. Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records. Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintain human resource staff by recruiting, selecting, orienting, and training employees. Hiring: Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff. ESSENTIAL SKILLS AND QUALIFICATIONS: Bachelor s Degree and a Fresher or related experience. Strong working knowledge of and experience in international HR practice, national and state labor law and regulations. Ability to work collegially and across cultures in a diverse work environment. Proven management, supervisory, budgeting, and negotiating skills Outstanding communications skills, both verbal and written, including the ability to train staff and make company-wide presentations. Proven ability to negotiate employment contracts. High degree of tact, diplomacy and discretion is essential. Skills in facilitation, collaborative team building and conflict management. Proven ability to establish priorities and meet deadlines. Commitment to workplace diversity. Outstanding organizational skills; the ability to multi-task and make decisions under pressure as well as prioritize issues and make policy and other recommendations. A caring work style that supports the mission and vision of ABC and works collaboratively with all staff to ensure transparency and trust. Vanue: Immaculate Innovations Pvt Ltd #671, MSR COMPLEX 9th Main, 7th Sector, HSR Layout, Bangalore, Karnataka-. Land Mark: Near Mangampalya Bus Stop or KVB Bank. Ph: (Ranjan)

Responsible for cultivating and maintaining client relationships Gather detailed event information and produce event orders Ensure that deadlines and standard operating procedures are adhered to Direct the execution of daily catering orders Ensure that the quality of the food is of a high standard Train, supervise and work with all catering and event staff Inspect and upkeep catering storage and supply inventory Practice and observe safety rules and regulations and encourage others to do so Promote a pro-active work environment that creates an atmosphere of teamwork and quality service

Position: Customer Service Representative Qualification: Minimum PUC or B.com/BA Exp: 0- 1 years Work Location: Bellandur, Bangalore Work Timings: 5.30 pm to 2.30 pm Salary: 15 K - Per Month Responsibilities: To answer and make calls within the set standard. To provide accurate information to callers. To provide exceptional customer service. To acquire all necessary process information. To stay updated with protocols as per process. To document all call information according to standard operating procedures. To maintain and improve quality results by adhering to standards and guidelines. To learn additional responsibilities to grow within the organization. To follow up customer calls where necessary. To learn multiple processes. To report unresolved call issues to the supervisor.

Location:CANADA Duties may include: To perform a wide variety of microbiological tests and environmental sampling in accordance with Standard Operating Procedures, policies and GMP. To read, collate, report and archive results using defined documentation and computer systems. To ensure equipment used is clean, calibrated and maintained. Responsible for preparing reagents, standards and control samples and contribute to general laboratory housekeeping duties. Ensure good stock control. Skills and experience: Experience of working in a laboratory environment Understanding of GMP/GLP. Good knowledge of the pharmaceutical industry, both within a laboratory and across pharmaceutical processes. Knowledge of laboratory SOPs and ability to revise and write new procedures. Understanding of knowledge of laboratory operations and practical work. Knowledge of stock control and budgeting in own area APPLY NOW Info@overseasplacements.org

HUGE OPENNINGS FOR HR JOB IN FRESHER IN CHENNAI JOB SKILLS: Oversee, refine, and execute employee standards and procedures, using and improving HR existing and recommended systems and processes Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages Assist with recruitment efforts, and prepare employees for assignments by establishing and conducting orientation and training programs Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records Identify and recommend areas of improvement to internal standard operating procedures, including team restructuring and morale Qualification: MBA Working Hours: 8 Hrs Work Location: Chennai Experience: Freshers Salary: 10k to 15k Benefits: OT + Incentives + Increments based on Your Performance ARREARS & FRESHERS CAN ALSO APPLY For Further Information Contact Us: HR DEVI PH. 91760 AND 74708

Hiring CNC Setter Staffs @ MNC in Chennai Setting of job on CNC machine and ensure that no machine is ideal. Knowledge of tooling. Basic knowledge of fixturing. Handling of all machines simultaneously. Ability to read and understand Customer drawings & its constituents, Standard Notes, and Standard Operating Procedures. Carry out production, inspection, packaging and machine operation duties. Set up machinery and ensure all materials are readily available. Qualification: ITI / Diploma / BE (Mech / EEE / ECE) Experience: Freshers Salary: 12k to 15k Functional Area: CNC Setter Industry: Manufacture Industry MNC Job Type: Permanent Job / Direct Company Staff Work Location: Chennai (Sriperumbudur) Further Details Contact Nandhini HR 99623@@21948

Machine Operator Freshers Wanted Immediately... Load and unload raw materials and equipment. Set up and calibrate accessories and equipment. Keep detailed records for equipment and procedures. Perform necessary maintenance and cleaning on equipment. Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. Assemble/Manufacture product per documented Standard Operating Procedures. Ability to maintain production rates. Qualification: ITI / Diploma / BE Mechanical Engineer Experience: Freshers Salary: 12k to 15k Location: Chennai Further Details Contact Brindha HR 73582@@32554 Post job (free) Contacts Terms and Conditions Privacy

for Machine Operator wanted fresher at pillaipakkam JOB DETAILS 1.Work safely in a fast pace manufacturing environment 2.Perform in a team based structure within production cells/groups 3.Assemble/Manufacture product per documented Standard Operating Procedures 4.Ability to maintain production rates 5.Perform quality in line audit checks 6.Take care of daily shop clean ups and maintain 6S organization 7.Other applicable tasks as assigned by the Supervisor 8.Identify and suggest opportunities for waste identification and elimination 9.Assist in the installation, maintenance, and repair of machinery 10.Operate tools in order to aid in the manufacturing process 11.Perform periodic checks on equipment and solve problems as detected 12.Work with others in order to ensure that equipment is in proper working order FUNCTIONAL AREA Machine operator, machine operating, machine engineer, job in chennai in sanitizer manufacturing industry, jobs in chennai jobs for machine operator, jobs in chennai in car manufacturing industry salary:21k Education: ITI/DIP/BE Location: Sriperumbudur Benefit: Food,Transport,Accommodation, PF,ESI Regards, INDHU -HR 89396 and 40910

Education: Graduation, Diploma in Computers Experience:Min 2-3 Yrs Salary: Negotiable Note: (Only For Female Candidates Can Apply For This Post) Job Description: 1. To greet personal and telephone callers according to the existing Service Standards and find out the nature of their enquiry. 2. To provide relevant information to clients or refer them to appropriate departments within the centre. 3. To schedule/reschedule appointments for clients after referring to appointment planner and coordinating with respective experts at the centre. 4. To reconfirm appointments or make reminder calls to clients who have specifically requested for a particular service. 5. To professionally man the welcome area and offer assistance to clients-in-waiting as per the existing Standard Operating Procedures Don't miss apply now..!!! Opening is for different cities. For more info contact. Vikash Singh

Technical Sales Executive (Inbound Voice) Experience required: 06 Month - 3 years.. Educational Qualifications: Graduate/Post Graduate (Non-Technical / Technical) Annual Salary: /- to /- per month Job Location: Delhi,Gurgaon Job Summary: 1) Handling Inbound International Voice calls. 2) Resolving the technical issues related to software /hardware for US/UK based clients. 3) Document the calls to ensure all information is captured. 4) Maintaining secrecy of data. 5) Adhere to standard operating procedures required by the process. 6) Attend briefings, trainings/refresher sessions and meetings as required. 7) Should be able to work in rotational night shifts. 8) Candidate must possess excellent verbal and written communication skills. Skills Required: a) Must have basic knowledge of desktop, laptop technical troubleshooting. b)Knowledge about Windows troubleshooting. Hands on Windows Xp, Vista and Windows 7 c) MCSE and CCNA certification will be an advantage. d) Printers and other plug and play devices troubleshooting. Most Welcome candidate from - "Iyogi","IBM","ienergizer","dell",'hcl","wipro","W NS","PCVisor","Teleperformance","convergys","Quatr ro","support mart technical services","we24support","Futureon","vcare","pccare 247","genpact","virtual PC support","select source international",“Pantheon Info Solutions”,“One Touch Solutions”,“igennie technical”,“ Veracious Computer Solutions”,“Dialtech24x7”,“in technologies”,“aps technologies”,“Magus”,“bigtel it solution” Techvadic,Liz Infotech,My Tech Way,Tech Matrix,Xcelserv,Redical Minds,Invincibletech,Sunrice pc Support,Jinionline,Majestic Technical services, Benovillient Technologies Interested candidate Email your resume: or call me on_...thanks...Ajit Kr.

Technical Sales Executive (Inbound Voice) Experience required: 06 Month - 3 years.. Educational Qualifications: Graduate/Post Graduate (Non-Technical / Technical) Annual Salary: /- to /- per month Job Location: Noida,Delhi Job Summary: 1) Handling Inbound International Voice calls. 2) Resolving the technical issues related to software /hardware for US/UK based clients. 3) Document the calls to ensure all information is captured. 4) Maintaining secrecy of data. 5) Adhere to standard operating procedures required by the process. 6) Attend briefings, trainings/refresher sessions and meetings as required. 7) Should be able to work in rotational night shifts. 8) Candidate must possess excellent verbal and written communication skills. Skills Required: a) Must have basic knowledge of desktop, laptop technical troubleshooting. b)Knowledge about Windows troubleshooting. Hands on Windows Xp, Vista and Windows 7 c) MCSE and CCNA certification will be an advantage. d) Printers and other plug and play devices troubleshooting. Most Welcome candidate from - "Iyogi","IBM","ienergizer","dell",'hcl","wipro","W NS","PCVisor","Teleperformance","convergys","Quatr ro","support mart technical services","we24support","Futureon","vcare","pccare 247","genpact","virtual PC support","select source international",“Pantheon Info Solutions”,“One Touch Solutions”,“igennie technical”,“ Veracious Computer Solutions”,“Dialtech24x7”,“in technologies”,“aps technologies”,“Magus”,“bigtel it solution” Techvadic,Liz Infotech,My Tech Way,Tech Matrix,Xcelserv,Redical Minds,Invincibletech,Sunrice pc Support,Jinionline,Majestic Technical services, Benovillient Technologies Interested candidate Email your resume: or call me on_...thanks...Ajit Kr.

Position: Customer support executive - Voice Process Interview: Walk in Between am to 2:00pm From Monday to Saturday Experience: Fresher to Max 3 Years Shifts: Female - Regular shift (Weekly 6 Days Work) Male - Willing to work in Rotational Shift and Holidays (Weekly 6 Days Work) *Answer calls and respond to emails *Handle customer inquiries both telephonically and by email *Research required information using available resources *Manage and resolve customer complaints *Provide customers with product and service information *Enter new customer information into system *Identify and escalate priority issues *Route calls to appropriate resource *Follow up customer calls where necessary *Document all call information according to standard operating procedures *Complete call logs *Produce call reports Candidate Profile: *Proficient in relevant computer applications *Required language proficiency *Knowledge of customer service principles and practices *Knowledge of call center telephony and technology *Some experience in a call center or customer service environment *Good data entry and typing skills

Job Description Responsibilities: Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel Be informed on the daily room position Have detailed information regarding arrivals, their room requirements and expected departures of the day Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager Greet all guests and address them by name whenever you see them and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card Ensure the room is ready according to guest preferences and ensure the registration card with the correct rate is given to all guests during check-in Ensure that every guest has a smooth and quick check-in Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis Sell higher priced rooms to the guest by skilful salesmanship (upselling) Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents Ensure that all guest/internal correspondence is filed and maintained systematically Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them Answer all incoming calls for guests in their absence and convey/record all messages Handle all guest mail, parcels, telegrams as per standard operating procedures Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. Ensure that the log book is read and signed every day before the shifts Implementing & monitoring ISO Environmental Management System, EMPs & O&Ts, OCPs and training of staff Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc. as applicable to the area of your work place Call: Yes 2 Abroad -

Purpose:- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities *Answer calls and respond to emails *Research required information using available resources *Manage and resolve customer complaints *Provide customers with product and service information *Enter customer information into system *Update existing customer information *Process orders *Identify and escalate priority issues *Follow up customer calls where necessary *Document all call information according to standard operating procedures Education and Experience:- -High school diploma or equivalent -Proficient in relevant computer applications -Required language proficiency -Knowledge of customer service principles and practices -Knowledge of call center telephony and technology -Experience in a call center or customer service environment -Good data entry and typing skills -Key Competencies -Verbal and written communication skills -Listening skills -Problem analysis and problem solving -Customer service orientation -Organizational skills -Attention to detail -Judgemental skills -Adaptability -Team work -Stress Management -Resilience Work Window: 7.30pm -6.30am IST (any 9 hours) Weekoff: Rotational Week Off Work EXP - 6months - 1yr Pay scale: Best in the Industry Sr CSE Executive:- Job Responsibilities: > Serves customers by providing product and service information; resolving product and service problems. Job Duties: >Attracts potential customers by answering product and service questions; suggesting information about other products and services. >Maintains customer records by updating account information. >Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. >Recommends potential products or services to management by collecting customer information and analyzing customer needs. >Prepares product or service reports by collecting and analyzing customer information. >Contributes to team effort by accomplishing related results as needed. Skill Sets: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports

Hey Aspirants, Our Recruitment team is back with few more vacancies for Hr Recruiter / Executive Profile, Customer Care Executive/ Senior Customer Care Executive, Customer Representative Ascociate, Customer Representative Officer Job Description: Customer Care Executive / Senior Customer Care Executive, Customer Service Officer / Senior Customer Service Officer. General Purpose: - Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. No. of Vacancies: 32 nos. (urgently required) Salary Rs. (Take home Per month) Languages: English and any 1 out of (Hindi/Kannada/Telugu?Tamil) Main Job Tasks and Responsibilities:- Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reports Education and Experience High school diploma or equivalent Proficient in relevant computer applications Required language proficiency(Fluency in English) Knowledge of customer service principles and practices Knowledge of call center telephony and technology Some experience in a call center or customer service environment Good data entry and typing skills Knowledge of administration and clerical processes Key Competencies Verbal and written communication skills Listening skills Problem analysis and problem solving Customer service orientation Organizational skills Attention to detail Judgement Adaptability Team work Stress tolerance Resilience Interview Details: two rounds only. 1) HR Round 2) Ops Round Venue Details: Bangalore Post your resume to: syrowjobsATgmail.com

Job Description: Responsible to handle customer queries / issues through Voice (International) transactions to the best of customer s satisfaction Necessary documentation of calls Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels and meets goals set by the project Skills Required: minimum 6+ months of experience in International Voice Support Excellent english speaking skills Willingness to work in Night shift Integrity and open minded Location Ambattur Industrial Estate Contact Rajesh (HR) Call

Main Job Tasks and Responsibilities answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports interview- agc time-10am to 2pm monday to wednesday mithapur busstand chandrika rai market bigrahpur

Inbound Call Center Job Description Hey Aspirants, Our Recruitment team is back with few more vacancies for Hr Recruiter / Executive Profile, Customer Care Executive/ Senior Customer Care Executive, Customer Representative Ascociate, Customer Representative Officer, Business Development Executive / Manager. Job Description: Customer Care Executive / Senior Customer Care Executive, Customer Service Officer / Senior Customer Service Officer. General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. No. of Vacancies: 32 nos. (urgently required) Salary – Rs. (Take home Per month) Main Job Tasks and Responsibilities:- •Answer calls and respond to emails •Handle customer inquiries both telephonically and by email •Research required information using available resources •Manage and resolve customer complaints •Provide customers with product and service information •Enter new customer information into system •Update existing customer information •Process orders, forms and applications •Identify and escalate priority issues •Route calls to appropriate resource •Follow up customer calls where necessary •Document all call information according to standard operating procedures •Complete call logs •Produce call reports Education and Experience •High school diploma or equivalent •Proficient in relevant computer applications •Required language proficiency(Fluency in English) •Knowledge of customer service principles and practices •Knowledge of call center telephony and technology •Some experience in a call center or customer service environment •Good data entry and typing skills •Knowledge of administration and clerical processes Key Competencies •Verbal and written communication skills •Listening skills •Problem analysis and problem solving •Customer service orientation •Organizational skills •Attention to detail •Judgement •Adaptability •Team work •Stress tolerance •Resilience Interview Details: Two easy Round of Interview: 1) HR Round 2) Ops Manager Round Venue: Syrow Infotech LLP #th Cross, Sanjay Nagar, Next to RMV Diagnostic Centre, RMV 2nd Stage, Bangalore, Karnataka – You can also mail your resume directly or follow our blogs

Manufacturing Engineer Plastic Tubing/PE-Xa/Engel Manufacturing Power plant Urgently Required Diploma / Degree / ITI Electrical, Mechanical, Electronics Only Fresher s Job can Contact Salary 10000/- to 22000 call 9736571884 Responsibilities Develops and masters the manufacturing process from incoming resin to coiling finished product including extruder controls, IR oven controls, mixer controls and coiler controls Applies understanding of how PE-Xa process works and what impacts the quality of the finished product Develops a detailed understanding of what process modifications affect what variables in the finished product Develops detailed Standard Operating Procedures for all equipment Develops a detailed understanding of the maintenance requirements of the entire manufacturing process by implementing routine maintenance plan for all equipment

Prepare and document standard operating procedures and protocols Configure and troubleshoot security infrastructure devices Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks Ensure that the company knows as much as possible, as quickly as possible about security incidents Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement

Engineer, implement and monitor security measures for the protection of computer systems, networks and information Identify and define system security requirements Design system security architecture and develop detailed security designs Prepare and document standard operating procedures and protocols Configure and troubleshoot security infrastructure devices Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks

Job Description: Key Responsibilities: Internet Research and Data Entry Providing Assistance to Customers in the USA, the UK and Australia. Competences: Excellent verbal and written communication skills *Should possess good comprehension skills *Should be able to make judgments based on requirements *Maintain and document accurate information *Adhere to standard operating procedures required by the process/project *Needs to have logical reasoning and analytical skills *Should possess prioritizing and organizing skills *Be able to work with speed and accuracy and be able to multi-task *Should be a team player Education Required: Under Graduate,PG,B.Tech, B.SC IT, BCA, CS, Diploma, B.SC, Pharma, BCA, B.com,CS,M.COM,M.A, MBA. Shift: Day and Night Benefits: 5 days work week Paid Holidays Paid Overtime job Location: Ahmedabad Sage Infotech Contact: Pankti Kadiya (HR)

Job Description: Job Specifications: - Responsible to collect appropriate information through web research - Analyse the information that is researched and conclude the right information as per client requirement - Responsible to achieve the production targets as defined - Responsible to maintain consistent quality as defined - Responsible to understand and follow the Standard Operating Procedures as defined - Responsible to report to Team Leader about daily production status Job Requirement: - Candidates should possess 60% aggregate (Candidates should not have any standing arrears) - Good knowledge on computers and browsing the internet - Good excel and keyboard skills - Good communication, listening & comprehension skills - Good analytical and decision making skills - Should be flexible to work in any shift and adhere to work schedule requests per business demand You can walk in to our office from 10:00 AM to 1:00 PM.

JOB DESCRIPTION • Answer incoming calls and respond to customer&rsquos emails • Management and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers • Research required information using available resources • Research, identify, and resolve customer complaints using applicable software • Process orders, forms, and application • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Upsell products and services • Complete call logs and reports • Other duties as assigned FRESHER CANDIDATE CAN ALSO APPLY FOR THIS PROFILE CONTACT HR JIGYASA MOB.NO 8800675213

Plan and lay out work to meet production and schedule requirements. Prepare production documents, such as standard operating procedures, manufacturing batch records, inventory reports, or productivity reports. Provide production, progress, or changeover reports to shift supervisors. Set up and verify the functionality of safety equipment.

Urgent Opening For Call Center BPO JOBS Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Route calls to appropriate resources. Document all call information according to standard operating procedures Education: Higher Secondary(10th Pass)&(12th Pass) (Required) Salary 15000 TO 19000 Job Location Near By One Time Interview In Thane est. Fresher/experience Candidate Also welcome For More Information call HR Pranali Call HR Pranali Mam:- 9619626134

ThiDiff was founded in 2012 and has been growing ever since as we are providing eCommerce testing services and mobile app testing services to Sally Beauty Holding located in Denton, Texas. We are looking for a QA Lead who is a proven software tester and who has a solid understanding of Methodologies and QA processes. The QA Tester Lead is responsible and accountable for leading and mentoring off-shore teams and communicates project status to the client and project manager. The QA Lead should be able to help define and distribute daily tasks to our QA team and is therefore held more accountable for the quality of our work. WHAT YOU’LL BE DOING Understand and challenge project scope Plan, organize, control and evaluate daily operations of applications Show initiative, drive process, and assign tasks Follow the lead and guidance of Client IT Managers and act as management backup Proactively manage priorities and milestones for team and project Set the tone of quality for bug reports, tests cases, and documentation Maintain professional communications between off-shore QA and client. Report team’s status per defined milestones to client Proactively mentor, review, and audit efforts completed by fellow testers and engineers Actively participate in development of employees with oversight by manager Oversee training of new resources Teach and drive standard operating procedures Participate in facilitation of team meeting Assist in completion of project weekly status report, team metrics, and quarterly report Ensure project needs are met with IT

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer s emails 2.Management and resolve customer complaints 3.Sell products and place customer orders in the computer system 4.Identify and escalate issues to supervisors 5.Provide product and service information to customers 6.Research required information using available resources 7.Research, identify, and resolve customer complaints using applicable software 8.Process orders, forms, and application 9.Route calls to appropriate resources 10.Document all call information according to standard operating procedures 11.Recognize, document, and alert the management team of trends in customer calls 12.Follow up customer calls where necessary 13. Up sell products and services 14.Complete call logs and reports 15.Other duties as assigned Call Center Agent Qualifications and Skills: 1.High school diploma or equivalent 2.Proficient in relevant computer applications 3.1-3 years of experience in a call center environment 4.Knowledge of customer service practices and principles 5.Excellent data entry and typing skills 6.Superior listening, verbal, and written communication skills 7.Ability to handle stressful situation appropriately Salary: 10k to 15 k For Both Fresher & Experinced. Arreas can also apply For Further Information contact Us:- HR Abitha Ph no:-6385235307