SALES & OPERATIONS ASSOCIATE IN INDIA

Responsibilities:Answer all incoming customer calls in a professional and efficient manner.Educate the customer on our product range.Offer a variety of product related solutions to clients.Data entry of customer registrations.Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates.Utilize inbound call opportunities to generate sales and renewals.Develop strong relationships with customers and service providers and demonstrate how we can add value to their business.Identify potential customer needs/ opportunities to grow our business.Conduct follow up calls on a daily basis to customers who have expressed an interest in our products.Respond to customer emails in a professional manner.Work with and support our Professional Services Group, helping to support customers and opportunities.Create and maintain records in database.Miscellaneous administration tasks.Attend weekly customer service meetings.Set clear and achievable expectations with clients and achieving them.Attend all product-training sessions.Comply with all company procedures and policies including OH&S.Proactively contribute to the ongoing development of departmental processes and policies.  Job Duties: Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Allocate orders to service providers and vendors and take responsibility of each service order start to end.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product literature.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.Recommends changes in products, service, and policy by evaluating results and competitive developments.Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Provides historical records by maintaining records on area and customer sales.Contributes to team effort by accomplishing related results as needed.