TEAM LEADER FOR INTERNATIONAL PROCESS AIROLI NAVIMUMBAI IN INDIA

Graduates in any Discipline • Minimum 2-3 yrs of experience in customer support process including a min 1.5 yrs of managing team • Fluency in English+Regional (Preferred) • Management of daily activities of a team of Voice/Service Request mgt agents • Telecom Industry Experience would be preffered • Ensures achievement of all system, team and individual Tech Support goals and standards • Manages Key performance indicators • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Proficiency in Call center & Tech Support applications, Work-force management applications, Quality tools and technologies, and other related Call Center/Tech Support software