TELEMARKETING OR TELECALLERS IN INDIA

Job Description: Junior Executives: Taking inbound calls Making outbound calls Building relationship with prospects Understanding the project and its advantages Learning the competition in the market and using it to their advantage with the help of their Sr.Executive Achieving Targets (No.Of site visits and conversion ratio) Providing feedback of majority customers Senior Executives: Handling Escalation calls, Mobile incoming and landline calls, if any. Making calls to achieve Team Target (Total site visists) Attending office walk-ins Web chat Monitoring Daily attendance & Regularizing Work Conducting Regular Team Meeting, Sharing New Ideas & Providing suggestions to improve team performance Coordinating with Marketing Executives and getting feedback regarding queries Assisting Team Leader as and when required Analyzing the current market and competition with online executives assistance and giving training to Junior Executives Monitoring recorded calls daily for training purpose Team Performance report to be maintained daily to be reported weekly to team leader