TECH SUPPORT EXECUTIVE, TECHNICAL SUPPORT TECHNICIANS IN INDIA

Job Profile:- Technical support technicians are computer support specialists that work for companies assisting either employees or customers in resolving computer-related issues. They may also sometimes be called technical support specialists or help-desk technicians. Excellent customer service and problem-solving skills are essential to this career. Skill Set Expected:- As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for: An ability to assess each customer/employee's IT knowledge levels Ability to deal with difficult callers Logical thinker Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping