Helpdesk support service desk

Duties and responsibilities Provide General IT end-user support including: • Resetting passwords. • Interact via telephone, e-mail and WhatsApp one with customers to perform diagnostics and resolve technical problems. • Provide first level contact and convey resolutions to customer issues utilizing a knowledge base. • Properly escalate unresolved issues to the next level of support with strong supporting documentation. • Keep peers and management informed of trends, significant problems, and unexpected delays. • Utilize excellent customer service skills and exceed customers’ expectations • Recommended procedure modifications or improvements. • Preserve and grow your knowledge of Service Desk procedures, products and services. • Strong attention to detail and strong communication skills (both written and oral) • Excellent work ethic • Problem-solving skills Sir, if any of your students want any kind of software, then we install remote online and sir our price is very reasonable Providing services Windows & Mac, Such as graphic software editing software, architect software and many more, And our team is 100% Secure and Genuine. Our website below link is below Whatsapp: +91 show contact info https://www.applelaptopservicecenter.net/index.html https://www.facebook.com/AppleLaptopServiceCentremumbai/

Duties and responsibilities Provide General IT end-user support including: • Resetting passwords. • Interact via telephone, e-mail and WhatsApp one with customers to perform diagnostics and resolve technical problems. • Provide first level contact and convey resolutions to customer issues utilizing a knowledge base. • Properly escalate unresolved issues to the next level of support with strong supporting documentation. • Keep peers and management informed of trends, significant problems, and unexpected delays. • Utilize excellent customer service skills and exceed customers’ expectations • Recommended procedure modifications or improvements. • Preserve and grow your knowledge of Service Desk procedures, products and services. • Strong attention to detail and strong communication skills (both written and oral) • Excellent work ethic • Problem-solving skills Sir, if any of your students want any kind of software, then we install remote online and sir our price is very reasonable Providing services Windows & Mac, Such as graphic software editing software, architect software and many more, And our team is 100% Secure and Genuine. Our website below link is below Whatsapp: +91 show contact info

Leelajay Technologies is a leading IT Helpdesk support services provider in India. With the help of our extensive & high-quality, timely IT support to resolve all of your tech issues or challenges, we ensure your productivity and functionality never take a hit. For more info @ 8700974626 To know more - https://leelajay.com/it-facility-management-services.php

DeskXpand is a one-stop solution packed for enterprise business with multiple customer-centric features that ease the work of support staff and helps businesses deliver better customer services.

The Level I Help Desk Analyst is responsible for resolving incoming telephone requests for assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Job Requirements Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, and Internet applications. Hands on experience with Desktop/Laptop/ISP troubleshooting. Any Under Graduate/Graduate. Minimum of 6-12 months of previous call center, computer support, or customer service experience preferred. Candidate Checklist: Candidates are requested to bring2 copies of resume A valid photo identity card Copies of all educational and prior experience documents. Contact Person: Sunita (HR executive) Contact Number: Process: Technical Support. (International Business2Business Voice Process) Position: Help Desk Analyst Candidate must be able join immediately.

Designation:- Technical Support Engineer - Level 1 & Level 2 (Voice Support) Roles and Responsibilities:- You would be engaged in technical troubleshooting for internal and external customers. Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills Strong administrative skills: organized, efficient and versatile Strong customer service approach to dealing with people at all levels internal and external Skills:- Rotational Shifts Graduates fresher s with excellent communication skills. Undergraduates with min 6 months Call Center Experience 0-5 year s exp. Immediate joiners. Additional Information:- N/A Key Words: Voice, Technical Support, Tech Support, Service Desk, IT Helpdesk, Helpdesk, Networking, B2B, Technical Support Engineer, TSR, TSE, TSO, Engineer, Fresher, Call Center, BPO, Callcenter, Customer Support, Fresher. Questionnaires: N/A Interested people please revert with their profiles at or call Swetha

DEAR JOB SEEKER, WE HAVE OPENINGS FOR FOLLOWING DESCRIPTION, Job Position: Service Executive – Service Desk Job Category: Service Desk | ITIL Job Location: Bangalore, Karnataka Qualification: (Mandatory) # BE / B.Sc(cs) / BCA Passed Out Job Description: # Good Communication competency be able to express the problem to the stake holders, seek help, Escalate and demand support # MS office skills and computer operations, terminologies of IT environment # ITIL Process & quality awareness # To have keen interest in working/supporting/managing Help desk function VENUE: DXT CONSULTANT HARI SREE COMPLEX NO:50, SAROJINI STREET, RAMNAGAR LAND MARK (HOTEL VELAN FOOD PARK) GANDHIPURAM. COIMBATORE.. NOTE: REGISTRATION IS APPLICABLE CONTACT: -

Work primarily in the Bhiwandi production facility, but will also support (both remotely and locally) the nearby Mumbai Marketing Office as required. Install, maintain, upgrade and support all computer technologies in office, call center, shopfloor, and server rooms Perform first and sometimes second line support for all pre-press technologies, including file conversion, transfer, scheduling, ganging, ripping, etc. with 3rd party and Vistaprint proprietary software and hardware mechanisms Install, configure, maintain and debug Zebra and Laser printer technology Document all undocumented processes and maintain existing processes Operate INFRA Service Desk help desk/ticketing system working within an SLA matrix Perform new hire deployment, including account creation, hardware assembly and software installation, and the creation of a user-specific New-Hire Welcome Packet Handle hardware and software asset management Identify defective hardware and process Return Materials Authorizations when necessary Support 3rd party applications (Microsoft, Adobe, etc.) Learn Vistaprint specific Viper software Maintain Active Directory, and Print server technologies Monitor and execute support for Vistaprint IT systems worldwide as needed, most specifically including other locations in our Most of World (MoW) business unit as part of the MoW IT Ops team which currently supports Melbourne, Sydney, Hong Kong, Singapore, and India

Job Location Ahmedabad, Pune, Vadodara, Surat, Mumbai, Delhi, Indore, Kolkata, Banglore, Hyderabad, Noida, Nagpur, Jaipur, Gurgaon Company Profile: Vatsal Technosoft Pvt. Ltd. is an IT base solution company, headquartered in Ahmedabad with 18 branches all over India as well International Branches in California, USA and shortly we will be opening in UK, Germany and Australia. We focus mainly on Web Application & Mobile Development. We are expertise in technologies like PHP, ASP.NET, ANDROID, IOS, and JAVA etc. VT consists of talented & expert Teams to provide IT Consultation for business growth and development. Our aim is to provide best solutions with International Standards. VT Work Culture: It is one of the best work cultures for Freshers to start your own Career and you won't regret after joining our Company. No. of Positions: 10 Desired candidate Profile: Good communication skills and written English. Ability to evaluate and coordinate IT Service desk including servers support, networking, desktop/laptop troubleshooting Should be able to solve Technical issues remotely by using Teamviewer. Should be able to provide support on the first line of help desk to internal users within the time specified. Good Knowledge On Operating Systems, Networking and MS Applications Multitasking and coordination skills and good Team Player Well versed with technology (understanding of networks, monitoring, DBMS, Windows) Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions Job Description: Solving Technical Issues till resolution and follow up as mandated by the process requirements Need to identify problems, investigate causes and recommend solutions to correct common failures. Typically provides technical support for Internal Staff. Daily system monitoring, verifying and reviewing all server resources, systems and key processes etc. Investigating and troubleshoot all issues related to IT infrastructure for internal teams. Perform basic level of problem determination for any technical issues which may occur in ticket system, emails etc. Ticket triage and escalation to the appropriate level. Perform basic software setup. Benefits of Joining VT: No Bond, No Training Fee and No Deposit. 5 days working (Saturday & Sunday Off) Flexible Work Timings in Training Period. Recognition of Best Employee of the month & Best Team of the month for best performance and fair Chance to show Managements skills and to implement it if it is best. Sessions on Soft Skills & Personality Development for all Staffs. Goodies/Gifts in Festive Seasons of VT. Compensations on Extraordinary Work (Applicable only who are / will be part of Product Development Teams) Direct Communication with Top Management. Salary will be around *12,000 16,000* with every Six months increment 20% to 40% (applicable only after completion of training period) After successful completion of Training Period, facility to join any branch location as per his or her preference.

We are looking for a Virtual IT Support Technician You will be part of our IT team whose primary job is to support the company for 24/7 troubleshooting different kinds of technical problems in a virtual call center environment. This position requires that you work in different shifts and weekends based on schedule. You will work in a multi-national team, so fluency in English is mandatory. You will work from your home so you MUST have a quiet location to work from. This position primary job is to provide technical support to company employees, executives, including agents, managing incidents/tickets and change orders. Provide support on specific company software, Web phones / Softphones, Mail clients etc. Other tasks and duties: Monitor server infrastructure, maintaining technical documentation and working under defined IT procedures / daily tasks. Candidate requirements: As you will work from home personal computer is required. You will also need good & stable Internet connection. Quiet location to work in. 2+ years’ experience in providing customer support / help desk team - taking phone calls, technical troubleshooting, etc. 2+ years’ experience in Windows7/10 OS, MS Office support and application support Excellent written and verbal communication skills - English language Excellent customer service skills, with ability to work on several tasks at once with interruptions Must be both a team player and willing to work independently. Required following skills: Advanced knowledge in Windows OS Win7/10 troubleshooting Remote support (TeamViewer) Good knowledge on VoIP technology Good Networking Knowledge Good knowledge on Web phones/Softphones/IP phones Big plus will be given for additional skills: - Web phone/Softphone system - Linux (CentOS) server administration - Amazon Servers - Zimbra mail server - Knowledge on OpenVPN - Bash Scripting - SIP Trunk How to apply for this job: To apply, please respond with a CV and cover letter that includes the following: 1. Your availability to start contract 2. Expected salary 3. Your Skype details 4. Set an appointment for an interview: http://gruponoa.levanacommunications.com/

Inbound customer service experience/Flexible to work in shifts Friendly personality and team player Computer literate Good communication skills and telephone manner Confident, self-motivated Knowledge of the IT industry is an advantage Functional Area: Technical Support / Help desk Industry: IT - Software Job Location- Delhi Industry Type - IT/BPO/Telecom Salary As per Industry type Thanks Regards

Salary range: 2 LPA-4 LPA Eligibility: Any graduate/fresher/Experienced Job summary Technical voice Support executive will apply technical knowledge related to computer hardware, software or network problem and providing resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions over the phone. Support will be provided by troubleshooting problems and clearly communicating technical solutions in a user-friendly and professional manner What does an IT technical support officer do? As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs Entry requirements • A degree holder who insist to make career in technical field • The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. • installing and configuring computer hardware operating systems and applications; • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • testing and evaluating new technology; • Stay current with system information, changes and updates • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Skills and knowledge • Knowledge of customer service principles and practices; • Effective listening skills; • Multi-tasking capabilities; • Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency Competencies • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you're... A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support. You’ll receive a high standard job training before you start up your job No contract or bond If you’re interested get back to me by sending your CV to or call @+91- and fix up your interview

Immediate Hiring for Desktop Support Engineer in Thane West. Location: Ghodbundar Road, Thane West. Job Profile Title: Desktop Support Engineer. Experience: 1 to 2 Years. Salary: As per Industry Standard Job description for Desktop Support Engineer • Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; -Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • Support the following technologies: Linux,Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. • Monitor daily backups. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. **Candidate should have his own Bike ** For more details or to schedule your Interview contact us: Ms. Akshata Landline: 022- Mobile:

Kapture CRM's Helpdesk Ticketing System has been in the making for 11 years now. We perfected the art of ticket management that amplifiess stellar customer service with tested support management software called Kapture One Suite. Sign Up For A Free Trial Of 30 Days Today! Mail Us at show contact info

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com