Vacancy support analyst

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Dear Candidate, Huge Openings for TOP BPO MNC's - Customer Support (International Non Voice). HIRING FOR MULTIPLE INTERNATIONAL BPO CLIENTS.... LOOKING FOR IMMEDIATE JOINERS. SHOULD BE FLEXIBLE WITH ROTATIONAL SHIFTS... Contact: HR Brindha - 73582 AND 32554 Email ID: gsbrindha2021@gmail.com Education: HSC - any Graduation Shift: Rotational Shifts for Male / Day Shift for Female Salary: 12 k- 14 k (Fresher) Designation: customer Support Analyst / Process Associate/ customer Advisor Benefits: Salary will be increased after training Period. Thanks and Regards, Ms. Brindha HR

VACANCY For Female CUSTOMER SUPPORT In Logistics Company Position Name: Customer Support Education: Graduation prefer Experience: Minimum 1 years or more then that in BPO Languages: Good in English, Hind and Bengali required Job location: DumDum, Dunlop,Shyambazar,Maniktala,Garia Hat, Entali, Bhawanipur, Tollygunge, Jadavpur, Kasba,Behala, Saltlake, Garia,Barasat, Barrackpore,Kalyani, Shyamnagar,Chandan Nagar,Howrah, Bally,Baruipur Age: Years Gender: Female Skills: BPO calling with knowledge of Excel, Typing speed 20 wmp required Salary: Between to (depend on last drawn salary) + PF + ESI+ Insurance IT IS A CONSULTANCY AD We Charged 1st Month Salary after Joining 60 % OF 1ST MONTH SALARY CHARGED AFTER GETTING THE OFFER LETTER Remaining Amount Have To Pay after Getting Salary In Hand

Vacancy – System Support Executive Job Profile- Train the new staff Job in any of the Nationalised Bank Salary- Rs Job Location - Pan India Qualification- H.s & On Wards Age – Call to apply Mayurima @

vacancy for sales support executive at calicut we are looking for experienced candidate candidate should be a graduate with god communication skill.

vacancy for jabong interntional voice process day sfhit Category: Jobs in Customer Service / Call Centre / Operations / Data Entry.. bpo jobs, "Customer Care", "Customer Service", CCE, CSO, "voice process", "Inbound Process", Outbound,, "call center", Telecalling, call center jobs Backend Executive/Support Executive/Backend/Process Executive Qualification req.:- 10th 12th pass & graduate, B-Tech No Target No sales young and energetic males/females for international & domestic projects. spoken english and experience is not necessery but will be a plus point.walk in interview monday to saturday.. salary + insentive with target salary + insentive without target. for more details call: -at: Mr.RAhul

Vacancy for Female Engineering 2020 batch Responsibilities: 1.Perform detailed calculations to establish standards and specifications 2.Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards 3.Use computer-assisted engineering software (AutoCAD) to perform engineering tasks 4.Support manufacturing department with product development and testing 5.Provide quality assurance for ongoing projects 6.Keep current with the latest technical innovations in electrical engineering Job Type: Full time Job location: Chennai Location: Chennai Qualification:Diploma, B.E,B.TECH(EEE,ECE) Salary: 10k to 15k Experience: 0 to 3 years Gender:-For Female Only FRESHERS CAN ALSO APPLY For Further Information Contact us: YAMUNA-HR 73053 AND 23220

Urgent Vacancy in QA,QTL,WFM, Quality Executive,TL,Trainer,Asst Manager For Domestic inbound Min. 6 months to 1 year experience compulsory in inbound call center for all below positions- QA(Quality Analyst) QTL(Quality Team Leader) Trainer WFM Team Leader Quality Executive Asst Manager (inbound/outbound both experience required) Salary is depends upon last drown or more then last drown Call - Tabassum

Job Description Greetings from Efflorescence Technologies Pvt Ltd ! We are an International BPO hiring for Tech process in several shifts. *Salary upto 25k *huge incentives *Fixed Salary *Salary on time * Salary paid on 3rd of every month *5 days working. Job Description: - Tech support (inbound/outbound process) To handle Outbound/Inbound Calls. Resolve customer queries. Develop strong customer relationships and provide excellent service. Understand customer needs and take action in a timely manner. Candidate can close their own calls. Eligibility Criteria: - Minimum 10+2 and Graduates. Can Speak Excellent English. Must have good convincing skills. Should have atleast 6 months exp in tech support. Freshers with Good English Communication can also apply!! Limited Vacancy Hurry Apply Now! Interested Candidates can apply here. Regards, Puja Jha Hr Team Efflorescence Technologies Pvt Ltd. 1865, Rajdanga main road The Chambers Mall 4th floor(401) Near Acropolis Mall Kolkata- 700107

We are looking for Android Developer in IT company in Nasik. Candidate must be well known with all Android concepts. Salary:- No bar for Right Candidate. JD of Android Developer:- • Hands on experience in Core Java, J2ME. • Experience on Mobile Application Development in Android • Should have strong understanding of New & Upcoming Technologies. • Experience of all aspects of Software Development Life Cycle (SLDC). • Interact with Business Analyst for requirement understanding. Experience:- Min. 6 Months Exp. as Android Developer.

Looking For Team Leaders, Senior Associates And Data Analyst For Back End Process. Only Graduate Candidates With Good English Communication And Excel Knowledge can Apply. Corporate Work Culture. Various Employee Welfare Schemes. Fixed Uk Shift. Fixed Sunday Off. CANDIDATES WITH VERY GOOD VERBAL AND WRITTEN ENGLISH COMMUNICATION REQUIRED. SCOPE OF WORK:- MIS DATA ANALYSIS MS EXCEL PPT PRESENTATION / LIASING WITH UK BASED CLIENT /DAILY,WEEKLY AND MONTHLY REPORTS PREPARING PROJECT WHITE PAPERS.