Configuration support analyst

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Duties of Support Analyst include: Assisting customers with all business process and operational issues related to daily business process flow. Providing discovery, analysis and support of internal and external customers. Working with customers to spec rate issue or booking issue, also maintain corrections within the system for easy business handling. Working with clients, users and business prospects and communicate based on customer needs and requirements. Analyze situation cases by case basis and ensure changes and modification are done with quality work. Training customers how to use new and existing application on remote basis. Creating weekly status documentation and training materials for operation workflow. Analyze the market trend and provide necessary recommendation for business process and software enhancement. Understanding business requirements easily with minor training. Other related duties as necessary to maintain good customer relationships. Personal Characteristics: Excellent communication skills in spoken and written English. Speak clearly and use excellent communication skills. Think logically and analyze complex problems. Pay attention to details and use abstract logic at the same time. Remain patient and persistent when dealing with frustrating problems and frustrated users. Get along with all kinds of people. Work well under pressure and meet deadlines. Work independently as well as in a team environment. http://www.managemydream.com Contact Details: Ankita

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Job Description: 1. Responsible for handling query related to technical issues. 2. Responsible for giving the training. 3. Good communication skill, Good Presentation skill required. 4. Will get an opportunity to interact with HNI, Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations). 7. Admin work (preparing reports, analysis etc). 8. Office + field based job. If any more queries Contact Akila HR 9884844385

Designing & Implementation of Servers like Mail, FTP, AD, Messaging, Print, Network Monitoring etc Desktop / Laptops - Installation & Troubleshooting LAN & WAN Support. Firewalls & WiFi Configuration & Support. Canon Advanced Printers for Rentals & Support.f

Dear Candidate, Huge Openings for TOP BPO MNC's - Customer Support (International Non Voice). HIRING FOR MULTIPLE INTERNATIONAL BPO CLIENTS.... LOOKING FOR IMMEDIATE JOINERS. SHOULD BE FLEXIBLE WITH ROTATIONAL SHIFTS... Contact: HR Brindha - 73582 AND 32554 Email ID: gsbrindha2021@gmail.com Education: HSC - any Graduation Shift: Rotational Shifts for Male / Day Shift for Female Salary: 12 k- 14 k (Fresher) Designation: customer Support Analyst / Process Associate/ customer Advisor Benefits: Salary will be increased after training Period. Thanks and Regards, Ms. Brindha HR

Responsibilities: • Responsible for the analysis of business requirements, design, development and testing of customized reports, SQL queries, interfaces and extension programs for the assigned scope within the project timeline. • Responsible for project deliverables including functional design specifications, system test plans and UAT support system testing. • Provide application support and maintenance - respond to inquiries for purpose of resolving problems and providing on-going supports in responsible application areas after Production implementation. • Ensure timely resolution of incidents and service requests according to Service Level Agreement (SLA) standards through working closely with solution vendors to resolve system bugs and problems. • Lead and manage the application configuration requirements, data mapping and cleansing activities for systems within the assigned business scope. • Support the other project activities such as training, data migration, Production implementation etc. Requirements: • Degree in Information Technology or related disciplines. • Minimum five years of work experience as a systems analyst and/or programmer. • Good foundation in defining business needs, designing and implementing solutions to improve business processes and operational effectiveness. • Good communication, technically competent and has initiative to work independently and in a team. • Ability to meet multiple deadlines and adapt to changing priorities. • Possess the knack of being proactive and taking ownership of problems • Development or Application support experience in the following platform are a definite advantage: TO APPLY: Interested Candidate send your complete documents (C.V, Qualification Details, Work-experience Details, Passport front page & last page scan copy image, one Passport size photograph) to our company email ID. For further Queries Contact Mr. Karan Malhotra (+ /).

Responsible for Installation of mid range servers. • Configuration and basic troubleshooting, part replacement, installation of backup tools. • Support during software installation, define account policy, define password length and age, and define administrator supervisor password restrictions, managing disk space, processor utilization, network utilization related to server. • Analysis of log files, RCA, patch implementation and testing, backup configuration, RAID configuration. • Vendor / service provider co-ordination from support perspective. • AD Database Management. • System Backup Management. • Preparation of daily/weekly/monthly checklist. • Manage Virtual environment • Support Service documentation • Support Audit requirements • Support High-Availability solutions • Manage Antivirus / Malware defense client • Manage Health Checking client • Manage Security patching client • Operating system installation/upgrade • Add & remove patches • Patch maintenance and troubleshooting- Keeping up-to-date patch-levels as per policies • Guide and Update patch administration policies • Package administration • Add or remove packages as per guidelines • Maintain and troubleshoot package issues

Greetings from Unique Trendz !!! Good Opportunity for freshers at MNC. Designation: Junior Desktop Support Engineer(Immediate Requirement) Experience: 0 - 1 year Job Description: Basic knowledge in OS installation & configuration. Basic Networking Knowledge (Crimping, N/W Configuration). Basic Knowledge of Printer Hardware & Configuration. Will provide support to desktop related problems. Should be skilled in Troubleshooting Network & Hardware related problems. Interview process: 1. Face to Face Interview 2. Technical Interview Interview Date: June 24th, Interview Time: 10 AM PM Interview Venue: Unique Trendz: New No: 32 Old No: 25, Dr. Subburayan Nagar, 8th Street, Kodambakkam, Chennai-24, Land mark: Samiyarmadam Bus Stop/Indian Oil Petrol Bunk Contact Person: Ms. Shanthi.S Sr.HR (044 / .Refer your friends who are looking for a career in Hardware Networking. Best Regards, HR - Unique Trendz

Greetings From Unique Trendz!!! Designation: Desktop Support Engineers Location: Chennai Experience: 0 2 years Exp Should have knowledge in Hardware Networking, Troubleshooting Should have good communication skills Any graduate with 50% above from 10th standard onwards. Number of openings: 25 Salary: Rs. /- Job Description: Basic knowledge in OS installation & configuration. Basic Networking Knowledge (Crimping, N/W Configuration). Basic Knowledge of Printer Hardware & Configuration. Will provide support to desktop related problems. Should be skilled in Troubleshooting Network & Hardware related problems. Interview process: 1. Face to Face Interview 2. Technical Interview Interview Date: July 3rd, Interview Time: 10 AM PM Interview Venue: Unique Trendz: New No: 32 Old No: 25, Dr. Subburayan Nagar, 8th Street, Kodambakkam, Chennai-24, Land mark: Samiyarmadam Bus Stop/Indian Oil Petrol Bunk Contact Person: Ms. Shanthi.S Sr.HR (044 / .Refer your friends who are looking for a career in Hardware Networking. Best Regards, HR - Unique Trendz

Greetings from Unique Trendz !!! Designation:Desktop Support Engineer(Immediate Requirement) Experience: 0 - 1 year Salary: /- Job Description: Basic knowledge in OS installation & configuration. Basic Networking Knowledge (Crimping, N/W Configuration). Basic Knowledge of Printer Hardware & Configuration. Will provide support to desktop related problems. Should be skilled in Troubleshooting Network & Hardware related problems. Interview process: 1. Face to Face Interview 2. Technical Interview Interview Date: July 7th, Interview Time: 10 AM PM Interview Venue: Unique Trendz: New No: 32 Old No: 25, Dr. Subburayan Nagar, 8th Street, Kodambakkam, Chennai-24, Land mark: Samiyarmadam Bus Stop/Indian Oil Petrol Bunk Contact Person: Ms. Shanthi.S Sr.HR (044 / .Refer your friends who are looking for a career in Hardware Networking. Best Regards, HR - Unique Trendz

Post: Business Analyst Company: InetSoftS (ISS) is a professional India based company that provided services in different fields, such as IT, IT Infrastructure, Business Solution, Training, web design, software development, internet marketing, multimedia and others. We have five years of experiences in properly executing small, medium or large projects from conception to delivery and maintenance. We are also experienced in using the latest technology for developing, deploying, and maintaining what a client needs. Salary Offer: Negotiable Experience: 0 – 1 year *Configuration of the software based on the customer scenario Report and resolve the new requirements Follow-up for collection of payment Conduct Acceptance Test Plan Co-ordinatePlanning and the client to mitigate the risk identified in the project * Location will be Pune Monitoring and analyzing market trends Studying competitors' products and services Exploring ways of improving existing products and services, and increasing profitability Identifying target markets and developing strategies. * Onsite interaction with client's process experts & key users to understand their business processes & solution management within timelines. * Mapping the requirement within system. * Gathering business requirement. *Providing demos to client. Contact No: /020- Email-id: ADDRESS: Sr. No. , First Floor, Solankhi Complex, Near Suzuki Showroom Kalewadi Phata Bus Stop, Dange Chauk Road, Kalewadi Phata, Pimpri-Chinchwad, Pune-. Landmark: - Opposite Next to: Near Rajmal Lakichand Jewellers->Pride Purple-> Near By: Shiv Suzuki Showroom-->Bikaner Sweet Home

Walk in Drive for Freshers for the opening of Service Desk Analyst - Trainee position on 26th May 2018 from 11 AM to 2 PM About IDP Education India, IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; and English language Training. We are a rapidly growing global organization with ambitious future expansion plans. IDP Education is a publically listed company in Australia. Venue Details: IDP Education India Pvt Ltd Department – IS Service Desk 3rd Floor Akshaya Vibgyor, 139/4 Kodambakkam High Road, Nungambakkam, Chennai - 600 034 Near Valluvar Kottam – 3M Showroom. Contact Person: Archana / 044 45938857 Essential requirements: An IT undergraduate degree from a recognised college or university As it is a 24/7 rotational shift, female candidates are not preferred. No backlogs Contract for 6 months - I might get extended based on the performance  Knowledge on Windows 7 & above Operating Systems Knowledge on understanding of Microsoft Office 2007-2013 Knowledge on Supporting Office 365  Strong understanding of Internet Explorer  Microsoft Outlook 2007-2013 and Web Access  Basic understanding of Microsoft Active Directory 2003-2012  Solid PC networking concepts understanding  Installation and configuration of PC peripherals  The ability to troubleshoot and resolve desktop issues  Analytical & Problem-solving Skills  Strong and fluent communication skills in English (verbal and written)  The ability to both take direction and work independently in a fast-paced environment  Strong time management and the ability to manage shifting priorities Desirable Skills: Advantageous Skills  MCSE / MCSA / CCNA / CCNP Certifications  Understanding of Network Topology Note: Candidates whoever coming for an drive, kindly send a confirmation email by applying to this job